FAQ

Shipping & Delivery

Yes. We ship your entire order, no matter what size or amount, anywhere in the contiguous United States via ground shipping services for only $4.99. Please refer to our shipping policy for more details.

The vast majority orders leave our facility within 1 business day. In fact if you're placing an order on a weekday and you checkout before 12pm MST, chances are your order will ship that afternoon. Occasionally, during promotional periods and brief moments of high order volume, shipping times may increase while we work through the backlog. Our fulfillment team is top-notch and works tirelessly to get your order to you as fast as is possible.

We use partnerships with the main carriers to find the fastest way to get your order to you. Our flat rate $4.99 shipping service utilizes FedEx Home Delivery or SmartPost and gets your order to you in 3-9 days, depending on where you live. You can also select an expedited service at a competitive rate if you need your order sooner.

Unfortunately, we are unable to offer $4.99 shipping to our friends in Alaska and Hawaii. We do offer delivery to Alaska and Hawaii, but at an additional charge. We are actively working with freight carriers and hope to bring more shipping options to our neighbors in the north and across the Pacific in the near future.

No. We currently only ship within the United States. We are however working on expanding to Canada and Mexico and hope to open in those countries in 2018.

Everyone has had the terrible experience of excitedly opening that order you've been waiting for only to find it was damaged on its way to you. If this happens with an order you place with us, just give us a call, toll-free at 888-810-3212 or e-mail help@honeyville.com and we'll get a replacement quickly on its way.

Product Questions & Answers

We do our best to keep all of our products in stock at all times, but we do occasionally run out of some items. When an item is out of stock, a button will appear on the product page that says "Click Here to Subscribe". You can use this to be added to a list that will send you an email when the item is back in stock. If you would like an estimated restock date for any out-of-stock product, you can always contact us at 888-810-3212 or via e-mail at help@honeyville.com

We do give samples, but only to potential wholesale customers who are purchasing in pallet sizes or more. Please call us at 888-810-3212 for further information.

Substitutions are not applicable for any combo packs. The combos are premade and offered as is.

The majority of products we carry are U.S. based products. There are a few exceptions with a number of those exceptions coming from Canada. Some of the fruits and vegetables we carry come from South America and Europe to increase the seasonal availability. We do our best to steer clear of products that come from China and the Orient.

Our Quality Assurance Department handles all of the documentation and nutrition specific information for our products. We are in the process of making this information available online, but it is a monumental task. For additional information, please call 888-810-3212

The majority of our foods are non-GMO. There are a couple of exceptions in the bulk milled corn and bulk soy products that potentially have small traces of GMO.

We now have an organic product line that is continually growing. Check it out to learn about all of our ogranics. Organic Products »

This information is posted in the product descriptions page. For more information, please call 888-810-3212

Sproutable grains are as follows: Hard Red Wheat, Hard White Wheat, Spring Wheat, Soft White Wheat and Whole Grain Rye.

Lot numbers located on our packaging can appear to be hyroglyphs, but we’re here to help. We have provided you with our handy Lot# deciphering guides. Just refer to the according guide below.
Lot # Guide 1
25# & 50# BAGS, #10 & 502 CANS
EXAMPLE LOT CODE: 10 188-01
The first set of digits “10” represents the year of pack “2010”.

The second set of digits “188” represent the Julian date (the 188th day of the year) for 2010 “July 7th”, .

The third set of digits represents the production batch “batch 1”.

Lot # Guide 2
BAG/TOTE FLOUR & CORN
EXAMPLE LOT CODE: 188 0 1 3
The first set of digits “188” represent the Julian date (the 188th day of the year) for 2010 “July 7th”.

The second set of digits “0” represents the year of pack “2010”

The third set of digits represents the production shift.

Load # for the production day “load 3”.

Lot # Guide 3
BAGGED PRODUCTS
EXAMPLE LOT CODE: 188 0 13
The first set of digits “188” represent the Julian date (the 188th day of the year) for 2010 “July 7th”.

The second digit set “0” represents the year of pack “2010”.

The last digits represent the production order # “Order #13”.

Lot # Guide 4
401 CANS & ZIP PACKS
EXAMPLE LOT CODE: 0 188 1

Ordering Process Questions & Answers

We accept Visa, MasterCard, Discover, American Express and Paypal. We also recently added Amazon Pay to the site for an even faster checkout for anyone with an Amazon account. If you would prefer to mail in an order, print out the mail order form which can be downloaded here Order Form and mail your order with your payment in the form of a check or money order.

The Paypal checkout process is a unique one and it's something we are working to improve on. When you checkout with Paypal, you will be redirected from the Honeyville site to the Paypal checkout page. Once you fill in your login information and confirm payment, you will be redirected to the Honeyville online store. At this point, your order is not finished. You must finish the order process on our website by confirming your information, clicking the Next button, then clicking the Place Your Order button. Once this is complete, a confirmation page will appear with your order number and a review of your purchase.

We offer our customers the opportunity to sign up to receive promotions and discounts in addition to new product offerings and company news. To sign up, just enter your email address in the upper right hand side of our Online Store site. When you receive a coupon code for use on an order, simply checkout as usual. On the 2nd page of checkout you'll find a coupon code field. Enter your code and click the Apply button. You'll see that the discount is applied and you can proceed to the final checkout page.

Wholesale Questions & Answers

Our wholesale pricing is strictly volume based with price breaks starting at the pallet level. If you're looking for over 50 cases or 2500 pounds worth of product, please e-mail help@honeyville.com for further inquiries.

Online Ordering

Our Online Shopping Cart is available for those customers that prefer to have their products delivered to their home or workplace via a parcel delivery service (such as FedEx or UPS). Our online shopping store, found here, can accommodate orders as small as one can and as large as several pallets. Customers ordering in pallet quantities are encouraged to call us, toll-free, at 888-810-3212, or email us at help@honeyville.com for wholesale price breaks. In addition to finding information on our vast product lines, users can easily browse and purchase Honeyville products. Utilizing a flat-rate shipping cost, order tracking, and secure payment transactions, our shopping cart is a breeze to use. If, for any reason, you require assistance please don't hesitate to call or email.

Payment Options

For orders placed online we accept Visa, Master Card, American Express, and Discover. You can also use your Amazon or PayPal account for fast and easy checkout. In addition to the methods listed above, you can print out a Mail Order Form, fill it out, and send it in to the address on the form along with a check or money order. Your order will be processed and shipped just as our online orders are processed. Also, our customer service representatives are happy to take your order by toll-free telephone, 888-810-3212, Monday through Friday between the hours of 5:00AM and 5:00PM Pacific Standard Time.

Remember: All prices listed online are in U.S. Dollars.

Privacy Online

We respect your privacy and value the confidence that you have shown in us by choosing to shop online with Honeyville. In order to be a premier resource for quality food ingredients and food storage products, we record a variety of information for your visit to our site. We use this information to support and ensure continuous improvement of our products, services, and marketing efforts. See our Privacy Policy for more details

If you have any questions regarding our privacy policy please contact us via e-mail at help@honeyville.com , by postal mail, or by calling us at 888-810-3212.

Security Online

The online shopping cart portion of this site uses the latest Secure Socket Layer (SSL) technology to ensure the privacy and security of your orders. The information that you send to us is encrypted to prevent unauthorized access during transmission. Your information, including credit card numbers and personal information, is protected through this system. We will never share, sell, or otherwise transfer your personal information or email address to other companies or entities. Place your order with confidence.

Returns and Exchanges

If for any reason you are dissatisfied with your product or there is a manufacturing defect, Honeyville will gladly replace the item or refund you within 60 days. After 60 days, each issue will be dealt with on a case by case basis. If an item that you ordered arrives damaged please either refuse the package or give us a call immediately at 888-810-3212. We are happy to process a claim with UPS and get replacement product shipped out to you immediately, and at no cost to you. If within 60 days of receipt, you decide you no longer want your products, you may ship the unopened products back to Honeyville -- at your cost -- for a refund. Should any product not meet your expectations, please contact us for instructions on how to proceed. We want to ensure that you get what you pay for and will do everything in our power to make things right.

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