Frequently Asked Questions
Honeyville Food Products uses a variety of web technologies to bring our customers, researchers, and friends the most enjoyable and user-friendly experience. In the event that you are unable to view a page or are having any trouble at all, simply contact us, toll-free, at 888-810-3212 or email at firstname.lastname@example.org. It is our goal to continuously improve upon the site that we present to our valued customers. If there is a feature that you would like to see, please feel free to contact us. Your feedback is always welcome and is a big part of the development process. Drop us a line and let us know what we can do to make your online experience an enjoyable one.
Customer Service Email: email@example.com
Shipping and Delivery
Do you really ship my entire order for just $8.99?
Yes. We ship your entire order, no matter what size or amount, anywhere in the contiguous United States via ground shipping services for only $8.99. Please refer to our shipping policy for more details.
How long does it take to ship my order?
The vast majority orders leave our facility within 1 business day. In fact if you're placing an order on a weekday and you checkout before 12pm MST, chances are your order will ship that afternoon. Occasionally, during promotional periods and brief moments of high order volume, shipping times may increase while we work through the backlog. Our fulfillment team is top-notch and works tirelessly to get your order to you as fast as is possible.
What shipping services are available?
We use partnerships with the main carriers to find the fastest way to get your order to you. Our flat rate $8.99 shipping service utilizes FedEx Home Delivery or SmartPost and gets your order to you in 3-9 days, depending on where you live. You can also select an expedited service at a competitive rate if you need your order sooner.
Can I ship my order to Alaska or Hawaii for $8.99?
Unfortunately, we are unable to offer $8.99 shipping to our friends in Alaska and Hawaii. We do offer delivery to Alaska and Hawaii, but at an additional charge. We are actively working with freight carriers and hope to bring more shipping options to our neighbors in the north and across the Pacific in the near future.
Do you ship outside of the US?
No. We currently only ship within the United States. We are however working on expanding to Canada and Mexico and hope to open in those countries in 2019.
What happens if my shipment is damaged?
Everyone has had the terrible experience of excitedly opening that order you've been waiting for only to find it was damaged on its way to you. If this happens with an order you place with us, just give us a call, toll-free at 888-810-3212 or e-mail firstname.lastname@example.org and we'll get a replacement quickly on its way.
Product Questions and Answers
The product that I want to purchase says that it is out of stock. How can I order it? When will it be back in stock?
We do our best to keep all of our products in stock at all times, but we do occasionally run out of some items. When an item is out of stock, a button will appear on the product page that says "Click Here to Subscribe". You can use this to be added to a list that will send you an email when the item is back in stock. If you would like an estimated restock date for any out-of-stock product, you can always contact us at 888-810-3212 or via e-mail at email@example.com
Can I substitute any items in your combo packs for something else?
Substitutions are not applicable for any combo packs. The combos are premade and offered as is.
Where do your products come from?
The majority of products we carry are U.S. based products. There are a few exceptions with a number of those exceptions coming from Canada. Some of the fruits and vegetables we carry come from South America and Europe to increase the seasonal availability. We do our best to steer clear of products that come from China and the Orient.
How can I obtain nutritional documentation?
Our Quality Assurance Department handles all of the documentation and nutrition specific information for our products. We are in the process of making this information available online, but it is a monumental task. For additional information, please call 888-810-3212
Do you carry any product that is GMO, or genetically modified?
The majority of our foods are non-GMO. There are a couple of exceptions in the bulk milled corn and bulk soy products that potentially have small traces of GMO.
Do you carry organic products?
We now have an organic product line that is continually growing. Check it out to learn about all of our organics.
How can I obtain a list of allergens for your products?
This information is posted in the product descriptions page. For more information, please call 888-810-3212.
Which grains are sproutable?
Sproutable grains are as follows: Hard Red Wheat, Hard White Wheat, Spring Wheat, Soft White Wheat and Whole Grain Rye.
How do I read lot numbers?
Lot numbers located on our packaging can appear to be hyroglyphs, but we’re here to help. We have provided you with our handy Lot# deciphering guides. Just refer to the according guide below.
Lot # Guide 1
25# & 50# bags, #10 & 502 cans
Example Lot Code: 10 188-01
The first set of digits “10” represents the year of pack “2010”.
The second set of digits “188” represent the Julian date (the 188th day of the year) for 2010 “July 7th”, .
The third set of digits represents the production batch “batch 1”.
Lot # Guide 2
Bag/Tote Flour & Corn
Example Lot Code: 188 0 1 3
The first set of digits “188” represent the Julian date (the 188th day of the year) for 2010 “July 7th”.
The second set of digits “0” represents the year of pack “2010”
The third set of digits represents the production shift.
Load # for the production day “load 3”.
Lot # Guide 3
Example Lot Code: 188 0 13
The first set of digits “188” represent the Julian date (the 188th day of the year) for 2010 “July 7th”.
The second digit set “0” represents the year of pack “2010”.
The last digits represent the production order # “Order #13”.
Lot # Guide 4
401 Cans & Zip Packs
Example Lot Code: 0 188 1
Ordering Process Questions and Answers
Which forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and Paypal. We also recently added Amazon Pay to the site for an even faster checkout for anyone with an Amazon account.
I'm having trouble checking out with PayPal, what now?
The Paypal checkout process is a unique one and it's something we are working to improve on. When you checkout with Paypal, you will be redirected from the Honeyville site to the Paypal checkout page. Once you fill in your login information and confirm payment, you will be redirected to the Honeyville online store. At this point, your order is not finished. You must finish the order process on our website by confirming your information, clicking the Next button, then clicking the Place Your Order button. Once this is complete, a confirmation page will appear with your order number and a review of your purchase.
How do I get coupon codes? How do I enter my coupon code?
We offer our customers the opportunity to sign up to receive promotions and discounts in addition to new product offerings and company news. To sign up, just enter your email address in the upper right hand side of our Online Store site. When you receive a coupon code for use on an order, simply checkout as usual. On the 2nd page of checkout you'll find a coupon code field. Enter your code and click the Apply button. You'll see that the discount is applied and you can proceed to the final checkout page. Note that coupon codes cannot be combined, or may not be valid during a promotional sale.
Wholesale Questions and Answers
Do you offer wholesale pricing? How does that work?
Our wholesale pricing is strictly volume based with price breaks starting at the pallet level. If you're looking for over 50 cases or 2500 pounds worth of product, please e-mail firstname.lastname@example.org for further inquiries.
Our Online Shopping Cart is available for those customers that prefer to have their products delivered to their home or workplace via UPS. Our online store, can accommodate orders as small as one can and as large as several pallets. Customers ordering in pallet quantities are encouraged to call us, toll-free, at 888-810-3212, or email us at email@example.com for wholesale price breaks. In addition to finding information on our vast product lines, users can easily browse and purchase Honeyville products. Utilizing a flat-rate shipping cost, order tracking, and secure payment transactions, our shopping cart is a breeze to use. If, for any reason, you require assistance please don’t hesitate to call or email.
For orders placed online we accept Visa, Master Card, American Express, and Discover. You are also welcome to use your PayPal account for fast and easy checkout. In addition to the methods listed above, you can print out a Mail Order Form, fill it out, and send it in to the address on the form along with a check or money order. Your order will be processed and shipped just as our online orders are processed. Also, our customer service representatives are happy to take your order by toll-free telephone, 888-810-3212, Monday through Friday between the hours of 7:00AM and 5:00PM Pacific Standard Time.
Remember: All prices listed online are in U.S. Dollars.
We respect your privacy and value the confidence that you have shown in us by choosing to shop online with Honeyville Food Products. In order to be a premier resource for quality food ingredients and food storage products, we record a variety of information for your visit to our site. We use this information to support and ensure continuous improvement of our products, services, and marketing efforts.
Information We Collect and Why
When you arrive at our website we record the pages you viewed on our site. We do this so we can help future visitors find what they are looking for and to improve the navigation of our site.
The credit card information that is necessary for completing your order is strictly confidential and will never be used for anything other than processing your order. We do not keep your credit card information on file. Your financial privacy is protected in accordance with federal, state, and local privacy law.
The online shopping cart portion of this site uses the latest Secure Socket Layer (SSL) technology to ensure the privacy and security of your orders. The information that you send to us is encrypted to prevent unauthorized access during transmission. Your information, including credit card numbers and personal information, is protected through this system. We will never share, sell, or otherwise transfer your personal information or email address to other companies or entities. Place your order with confidence.
email our customer service department at firstname.lastname@example.org. We’re eager to answer any questions or concerns you have regarding your order or our products. You can also call us Monday through Friday, 8:00 AM to 5:00 PM, Pacific Standard Time at 888-810-3212. You can also send us a fax at (909) 980-6503 ATTN: Internet Sales. If you are contacting us about an order you received, please have your order number ready for fast service.
Returns and Exchanges
If an item that you ordered arrives damaged please either refuse the package or give us a call immediately at 888-810-3212. We are happy to process a claim with UPS and get replacement product shipped out to you immediately, and at no cost to you. If, upon receiving your order, you decide that you no longer want the items that you’ve ordered, you can ship the unopened product back to Honeyville, at your cost, for a refund on that item. Should any product not meet your expectations, please contact us for instructions on how to proceed. We want to ensure that you get what you pay for and will do everything in our power to make things right.
We understand that your time is valuable. That’s why MOST orders are shipped within 1 business day, if the order is received, Monday through Friday, prior to 11:00 AM (Eastern Standard Time). If your order comes in after that time we will ship it out the next business day. Rarely, during periods of high sales volume, like a sales promotion, or new product release, ship times will increase.
Honeyville Grain, Inc. reserves the right to modify shipping rates at any time. Most basic orders are shipped via UPS Ground at a cost of $8.99 per complete order (not per item). You can add as many items as you’d like to your cart and still be charged just $8.99 for ground delivery anywhere in the contiguous United States. For our flat rate shipping all items in your order must be shipped to the same address. As we ship with UPS, we are unable to deliver to PO Boxes. The shipping address you provide must be a physical street address. Honeyville Grain no longer ships to APO and FPO addresses. We also will not ship your order overseas or to Canada. We can ship via UPS to Hawaii or Alaska, but additional freight will apply. Call our customer service at 888-810-3212 for details.
For expedited shipping please call, toll-free, 888-810-3212 for pricing and estimated delivery times. In addition to these options, you are more than welcome to provide us with your shipping account number with UPS, FedEx, or DHL and we will ship your package on your own account. We love to help our customers meet their needs, so call us if you have any questions and we will work with you to get your product delivered at the absolute lowest price. Customer Service can be reached, toll-free, at 888-810-3212, or email email@example.com.