FAQ

Shipping & Delivery

Yes. We ship your entire order, no matter what size or amount, anywhere in the contiguous United States via UPS Ground Shipping for only $4.99. Please refer to our shipping policy for more details.

The majority of orders leave our facility within 1 business day. During promotional periods and brief moments of high order volume, shipping times may increase as we work through the backlog. These instances are minimal and we work tirelessly to get your order shipped in the quickest possible manner.

There are two variables that determine the time it takes your shipment to get from the UPS trucks to your front doorstep. One is the method of shipping and the other is your location when you use UPS Ground. For UPS Next Day Air, 2nd Day Air and 3 Day Select, your order will ship out the following business day and arrive in the time called for in the expedited service. Orders shipped out using our flat-rate UPS Ground Service generally ship in 1 business day and can take anywhere from 2 to 4 business days, depending on your location, since we ship out of California and Ohio. When your order ships, an e-mail with tracking information will be sent to you for your reference.

Currently we ship exclusively with UPS. Our flat-rate $4.99 shipping utilizes UPS Ground Service and UPS also offers Next Day Air, 2nd Day Air and 3 Day Select at reasonable rates.

Unfortunately, we are unable to offer $4.99 shipping to our friends in Alaska and Hawaii. We ship exclusively via UPS and cannot provide UPS Ground Service that is cost effective to those states. We do offer UPS Next Day and 2nd Day Air to Alaska and Hawaii for an additional charge. We hope to bring in more shipping methods to our neighbors in the north and across the Pacific here in the near future.

No. We currently only ship within the United States.

It is extremely rare for damage to occur, but it does happen. We stand behind our products and make sure you get what you ordered. If this fails, please give us a call, toll -ree at 888-810-3212 or e-mail webmaster@honeyvillegrain.com and we will resolve the matter.

Product Questions & Answers

We do our best to keep our items in stock, but we do occasionally run out of a product. When this occurs, we stop taking orders for that product because we are unable to process back orders. If you would like a current restock date of any out of stock product, please give us a call at 888-810-3212 or e-mail webmaster@honeyvillegrain.com

We do give samples, but only to potential wholesale customers who are purchasing in pallet sizes or more. Please call us at 888-810-3212 for further information.

Substitutions are not applicable for any combo packs. The combos are premade and offered as is.

The majority of products we carry are U.S. based products. There are a few exceptions with a number of those exceptions coming from Canada. Some of the fruits and vegetables we carry come from South America and Europe to increase the seasonal availability. We steer clear of products that come from China and the Orient.

Our Quality Assurance Department handles all of the documentation and nutrition specific information for our products. We are in the process of making this information available online, but it is a monumental task. For additional information, please call 888-810-3212 Ext. 1053.

The majority of our foods are non-GMO. There are a couple of exceptions in the bulk milled corn and bulk soy products that potentially have small traces of GMO.

We now have an organic product line that is continually growing. Check it out to learn about all of our ogranics. Organic Products »

This information is posted in the product descriptions page. For more information, please call 888-810-3212 ext. 1053.

Sproutable grains are as follows: Hard Red Wheat, Hard White Wheat, Spring Wheat, Soft White Wheat and Whole Grain Rye.

Ordering Process Questions & Answers

We accept Visa, MasterCard, Discover, American Express and Paypal. If you would prefer to mail in an order, print out the mail order form found under the links and information column on the store site or can be downloaded here: Order Form and mail your order with a payment form of a check, money order or credit card.

The Paypal checkout process is a unique one and it's something we are working to improve on. When you checkout with Paypal, you will be redirected from the Honeyville site to the Paypal checkout page. Once you fill in your login information and confirm payment, you will be redirected to the Honeyville online store. At this point, your order is not finished. You must finish the order process on our website by confirming your information, clicking the Next button, then clicking the Place Your Order button. Once this is complete, a confirmation page will appear with your order number and a review of your purchase.

We offer our customers the opportunity to sign up to receive promotions and discounts in addition to new product offerings and company news. To sign up, just enter your email address in the upper right hand side of our Online Store site. When you receive a coupon code for use on an order, simply checkout as usual. On the 2nd page of checkout you'll find a coupon code field. Enter your code and click the Apply button. You'll see that the discount is applied and you can proceed to the final checkout page.

Wholesale Questions & Answers

Our wholesale pricing is strictly volume based with price breaks starting at the pallet level. If you're looking for over 50 cases or 2500 pounds worth of product, please e-mail webmaster@honeyvillegrain.com for further inquiries.

Online Ordering

Our Online Shopping Cart is available for those customers that prefer to have their products delivered to their home or workplace via UPS. Our online shopping store, found here, can accommodate orders as small as one can and as large as several pallets. Customers ordering in pallet quantities are encouraged to call us, toll-free, at 888-810-3212, or email us at webmaster@honeyvillegrain.com for wholesale price breaks. In addition to finding information on our vast product lines, users can easily browse and purchase Honeyville products. Utilizing a flat-rate shipping cost, order tracking, and secure payment transactions, our shopping cart is a breeze to use. If, for any reason, you require assistance please don't hesitate to call or email.

Payment Options

For orders placed online we accept Visa, Master Card, American Express, and Discover. You are also welcome to use your PayPal account for fast and easy checkout. In addition to the methods listed above, you can print out a Mail Order Form, fill it out, and send it in to the address on the form along with a check or money order. Your order will be processed and shipped just as our online orders are processed. Also, our customer service representatives are happy to take your order by toll-free telephone, 888-810-3212, Monday through Friday between the hours of 5:00AM and 5:00PM Pacific Standard Time.

Remember: All prices listed online are in U.S. Dollars.

Privacy Online

We respect your privacy and value the confidence that you have shown in us by choosing to shop online with Honeyville Food Products. In order to be a premier resource for quality food ingredients and food storage products, we record a variety of information for your visit to our site. We use this information to support and ensure continuous improvement of our products, services, and marketing efforts. See our Privacy Policy for more details

If you have any questions regarding our privacy policy please contact us via e-mail at webmaster@honeyvillegrain.com , by postal mail, or by calling us at 888-810-3212.

Security Online

The online shopping cart portion of this site uses the latest Secure Socket Layer (SSL) technology to ensure the privacy and security of your orders. The information that you send to us is encrypted to prevent unauthorized access during transmission. Your information, including credit card numbers and personal information, is protected through this system. We will never share, sell, or otherwise transfer your personal information or email address to other companies or entities. Place your order with confidence.

Returns and Exchanges

If for any reason you are dissatisfied with your product or there is a manufacturing defect, Honeyville will gladly replace the item or refund you within 60 days. After 60 days, each issue will be dealt with on a case by case basis. If an item that you ordered arrives damaged please either refuse the package or give us a call immediately at 888-810-3212. We are happy to process a claim with UPS and get replacement product shipped out to you immediately, and at no cost to you. If within 60 days of receipt, you decide you no longer want your products, you may ship the unopened products back to Honeyville -- at your cost -- for a refund. Should any product not meet your expectations, please contact us for instructions on how to proceed. We want to ensure that you get what you pay for and will do everything in our power to make things right.

Honeyville Coupon Club

We're not fans of spam either! That's why we only send Honeyville related emails.